Hi @Nhosei01
Greetings!!!
Thank you for the response and the update.
Please note that the Serial Number should be all CAPS if there are any alphabets. Try using the last 9 characters of the AP’s serial number (S/N), typed in uppercase. If that doesn’t work, ensure you’ve held the reset button for at least 10 seconds until the power LED blinks, then try again.
When prompted for a password, enter the last 9 characters of the AP’s serial number in uppercase (e.g., if S/N ends with AB123456789, use 123456789).
If the password still fails:
- Double-check that you’re using the serial number from the sticker on the AP, not the MAC address.
- Make sure it is typed it in uppercase (case-sensitive).
Try resetting again to ensure the AP is truly back to factory defaults.
Please let me know how it goes.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
