Access point and potential switch issues

[ReedahB]

Hello there! I am hoping someone can help me and my family out with what has become a several years issue. We purchased our Lennar home back in 2020 and have always had spotty and concerning internet issues. We have a "switch" or motherboard, that came equipped with the home when purchased, which is housed in some kind of amazon smart house box/area. We have 3 access points, one on each level. We desperately need a resolution as we experience constant buffering issues, spotty service in the basement as well as the third floor. The main floor typically works ok. Can someone please help us troubleshoot or help identify the issues that we continue to experience? This would be so very helpful.

Thank you so much!

[Imran_ruckus]

Hi @ReedahB 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent and spotty internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue typically occurs due to a Routing Code (SPR) problem, which may be caused by a power outage or power spike.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for steps to check and troubleshoot the issue:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please let me know how it goes, and feel free to reach out if you get stuck at any point or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ReedahB 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ReedahB 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ReedahB 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support