The router is down, when I power it off and on then yellow light flashes once and then never turns o

[vikashks]

The router is down, when I power it off and on then yellow light flashes once and then never turns on. Tried resetting but it doesn't work

[Imran_ruckus]

Hi @vikashks 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up. 

Once again, please try to reset the Switch as described below VIDEO:

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED IN THE ABOVE VIDEO. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[vikashks]

Hi, i have already watched the video and did everything as per this post https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX7150-C12P-has-dies-only-f...

none worked for me. Do u want me to upload the video file ?

Thank you,

Vikash

[Imran_ruckus]

Hi @vikashks 

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[vikashks]

Could you please give me access to google drive so that i can upload file ?