The internet is not working properly and the switch is not operational.

[tomsanderson9]

Lennar technical representative troubleshooted the system and the switch doesn't operate properly. He completed the necessary paperwork for you to replace the unit under warranty. 

[tomsanderson9]

Hi Yarenis, its a hardware issue. The power outage messed up the Ruckus Switch. We cannot use the internet. 

[Yarenis]

Hi @tomsanderson9 

it's not, the guide I have shared will fix your issue, please read the guide carefully before start the troubleshooting.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[tomsanderson9]

Hi Yarenis, the troubleshooting has been done already & the issue still persists. We followed the steps from the guide & Internet is still not working. 

[Yarenis]

Hi @tomsanderson9 

Please provide me the status of the web access to the Switch, so we can see what is the error, also provide the logs, let me provide the steps to check that part from web GUI access.

1:Device information:

Hit monitor>device>take a screenshot and share the image

Example:

2:Device logs:

Hit monitor>system logs>take a screenshot and share the image

Example:

3:Flash information:

Hit monitor>Flash>take a screenshot and share the image

Example:

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired