The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light

[longjackshen]

The Ethernet cable from the modem to the RUCKUS ICX 7150-C12P has no flashing green light. Turns out Lutron doesn't work at all. Two devices mounted on the ceiling (for smart home use) are also completely switched off.

[pinky_ruckus]

Hello @longjackshen ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the RUCKUS setup is not working and APs do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing the issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Also, please confirm if your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @longjackshen ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @longjackshen ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[longjackshen]

Hi Pinky,

Thank you very much for your kind assistance.  Hope everything is going well with you.

I'm experiencing the following issues and need help from an expert like you to resolve them.

(1) As the topic explains, the Ethernet cable from the modem to the RUCKUS ICX 7150-C12P does not have a blinking green light.  It is apparent that there is no communication between the modem and the RUCKUS ICX 7150-C12P.  See attached photos.

(2) It turns out that the other devices such as "Lutron" connected to Ruckus is not working at all.

(3) Two ceiling-mounted units (one each downstairs and one upstairs for the so-called "smart home") were completely powered off.  See attached photos.

(4)   I will attach photos for your review.

Thanks,

Jack