cancel
Showing results for 
Search instead for 
Did you mean: 

Testing connection on ruckus icx 7150-c12p

Lorrie123
New Contributor

We had a power outage 5 days ago and our internet has been slow to non existent. We had our internet service provider out and checked that connection, it’s fine. How do we check the ruckus? We are still experiencing problems. 

17 REPLIES 17

pinky_ruckus
Moderator
Moderator

Hi @Lorrie123 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the switch is getting disconnected and experiencing slow connection after a power outage.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

 

pinky_ruckus
Moderator
Moderator

Hello @Lorrie123 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

No we have not resolved the issue. We pulled up the command line but cannot get the SSH prompt. 

pinky_ruckus
Moderator
Moderator

Hello @Lorrie123  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.