06-28-2024 02:05 PM
We had a power outage 5 days ago and our internet has been slow to non existent. We had our internet service provider out and checked that connection, it’s fine. How do we check the ruckus? We are still experiencing problems.
Solved! Go to Solution.
08-06-2024 06:58 AM
Hello @Lorrie123 ,
Greetings!
Thank you for the response.
I am glad to know that the issue is resolved now and it is connecting quicker.
You do not need to enter any other commands and you may exit the session now.
NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
Thank you again for your patience and understanding.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
06-28-2024 03:15 PM
Hi @Lorrie123 ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that the switch is getting disconnected and experiencing slow connection after a power outage.
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.
Please follow the process as explained in the article and let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
07-02-2024 02:56 PM
Hello @Lorrie123 ,
Greetings!
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
07-06-2024 09:26 AM
No we have not resolved the issue. We pulled up the command line but cannot get the SSH prompt.
07-04-2024 07:08 AM
Hello @Lorrie123 ,
Greetings!
This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.
I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.
Please feel free to contact if you have any further concerns regarding the same.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.