Testing connection on ruckus icx 7150-c12p

[Lorrie123]

We had a power outage 5 days ago and our internet has been slow to non existent. We had our internet service provider out and checked that connection, it’s fine. How do we check the ruckus? We are still experiencing problems. 

[Lorrie123]

Pinky,

THANK YOU, you were the patient one. Right now everything is connecting quicker and smoother. Do we need to enter any other commands or is it safe just to close that putty session?

[pinky_ruckus · Accepted solution]

Hello @Lorrie123 ,

Greetings!

Thank you for the response.

I am glad to know that the issue is resolved now and it is connecting quicker.

You do not need to enter any other commands and you may exit the session now.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Lorrie123 ,

Greetings!

Thank you for the response.

From the response you shared, I understand that you were trying to check the COM port details.

I would request you to please download the console drivers, restart the laptop and check for the COM port details.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please install the drivers and restart the laptop and check for the COM port details.

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community