Testing connection on ruckus icx 7150-c12p

[Lorrie123]

We had a power outage 5 days ago and our internet has been slow to non existent. We had our internet service provider out and checked that connection, it’s fine. How do we check the ruckus? We are still experiencing problems. 

[pinky_ruckus]

Hi @Lorrie123 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[Lorrie123]

Hello- I am unavailable to confirm this until 7/29/2024. I apologize. Could you leave the case open until 7/30/2024?

[pinky_ruckus]

Hello @Lorrie123 ,

Thank you for the response.

We will keep the case open until 07/30/2024.

Please help us with an update as soon as you are available.

Thank you for your patience and understanding

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Lorrie123  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Lorrie123]

Hello Pinky,

I am trying to send you a screenshot of how far we can get in the directions provided but it won’t attach. We are connection a laptop into the switch via USB cord. We get to step 5, it shows we have 4 ports but cannot access any of them.