Way earlier today there was a power surge. The power wasn't even out for more than two seconds. The power came on and now I am having issues with my Ruckus ICX7150-C12P and Unleashed R510 Access Point. My internet provider is AT&T and the internet is and has been active and working from the few seconds after the power surge.
I am technologically savvy and have tried only a few things to try and get everything working. I have pressed and held the reset button on the Ruckus ICX7150-C12P and the Unleashed R510 Access Point. Both of these were done for thirty seconds. I have disconnected the power source for the same duration of time. The lights on the ICX7150-C12P have been the same the entire time; the power light is a steady green and the SYST is a steady amber. I will attach three photographs to illustrate what I see.
I checked under the Lennar Homes tab and saw a similar issue, but I once again am not savvy enough to try and determine what the IP address is to be able to get into the Ruckus ICX7150-C12P and make a half attempt at getting to correct the issues.
I too, before November 2022, had an opportunity to need assistance from Ruckus and was very pleased that "Gene" was very helpful and made all the adjustments necessary to keep the system operating correctly...until today.
I am stuck and would much appreciate any assistance that is able to be provided.
1 ACCEPTED SOLUTION
Hi @onptl7095
Thank you for the response.
Apologies, as this is a configuration and software issue that can be resolved by software recovery. The warranty for replacement is Not covered for the software issues or without performing troubleshooting steps.
We need ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process.
We request to arrange the cables and initiate the software recovery process. However, if you continue to have difficulty following the steps, I recommend that you seek outside help or a technician.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Hi @onptl7095
Thank you for the response.
Apologies, as this is a configuration and software issue that can be resolved by software recovery. The warranty for replacement is Not covered for the software issues or without performing troubleshooting steps.
We need ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process.
We request to arrange the cables and initiate the software recovery process. However, if you continue to have difficulty following the steps, I recommend that you seek outside help or a technician.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
