CommScope RUCKUS Community Forums

pedro1986 · ‎04-07-2023

After power outage my 7150 C12p switch is stuck in boot mode. I tried to follow the TFTP instructions here: RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community F...

however I can not ping the TFTP server and I tripled check everything. It always claims TFTP can't be pinged. Can I not do a copy from USB instead of using TFP?

Chandini · ‎04-09-2023

Hi Pedro1986

Thank you for reaching out to Lennar Support switch is stuck in boot mode. For software recovery we only have option with TFTP currently.

If your Windows firewall is on , please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

After trying the above again . Please help us with below details .

1) Switch front panel picture

2) Picture of console connection from PC to switch

3) Output of

Run "Printenv " to confirm all details are correct including image information
Run "update_primary" to check if the firmware is getting updated . Wait till the process ends and note if you are encountring error again or if the upgrade completes
Please run "Show_image" to display the current image in the flash.

Please login to the RUCKUS account and you can upload the image for above details requested as shown in below picture.

Thanks

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CommScope RUCKUS Community Forums

Switch stuck in boot mode and TFTP doesn't work