Switch not Sending signal (power) to APs. ICX 7150 C-12

[Silverbullet]

None of the APs (4) are receiving signal from the switch. 

[Silverbullet]

Hi Imran:  I sent you a video last night; I might have to send you another one later today. I also wanted to remind you that the switch I have is a replacement (remanufactured by Ruckus)  that replaced the original switch I had.  Therefore, I am very familiar with putty and how to get into the ruckus etc.  It's just not happening.  I actually tried numerous times last night... I have also tried the paper clip and power route countless times without success.  Cheers!

[Imran_ruckus]

Hi @Silverbullet 

Greetings!!!

Thank you for the response and for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process multiple times, the failure persists. And the management port is not responding. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and cooperation. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Silverbullet]

If in fact this is a power problem, why didn't someone recommend installing a UPS?  

[Imran_ruckus]

Hi @Silverbullet 

Greetings!!!

Thank you for the detailed information you shared.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

As you mentioned there are Amber and Green lights, If there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Silverbullet 

Greetings!!!

Thank you for the response.

Could you please let me know if you were able to resolve the issue with your Switch which is stuck on boot mode?

And we recommend getting help or suggestion from a technician regarding UPS.

Please let me know if you have any further queries in this regard.

Thank you again for your patience and understanding.

Best regards, 

Imran Sanadi

RUCKUS Lennar Home Community.