CommScope RUCKUS Community Forums

anveshj99 · ‎06-19-2023

I bought the lennar home and switched from. Verizon to xfinity and trying to reset AP but cannot. I tried doing factory reset and followed the instructions on the “unleash “ app to connect to “configure.me-xxxxxx” but cannot connect for next steps. I have the power light as solid green on my AP and the other two bandwidth’s 5ghz and 2.4ghz is amber rest lights are off. Pls help

Jayavidhya · ‎06-21-2023

Hi @anveshj99

Thanks for the details provided.

Based on the description, the light on AIR is off and the light on the Radios 2.4 and 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP, which means the radio signal is on, but you have no devices connected (phone, computer so ion).

To solve this issue please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...