Switch and access point issues

[temitch001]

I'm having issues with my switch (ICX-7150-C12P) and 2 AP (R510). I've read all the articles and completed system resets from the switch and the primary AP. I've walked through the steps for Configure.Me and the setup was complete, but it doesn't show my wifi info for the available networks. The dashboard has an error message for the internet connection. Please help. 

[temitch001]

Hello, unfortunately this did not work. I'm still unable to connect to the internet or find my IP address. My AP lights were flashing yesterday, now they're the same as the pictures above on 5/27. Not sure where to go from here. 

[pinky_ruckus]

Hello @temitch001 ,

Thank you for the response.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[temitch001]

Sure. It's the same as before. 

[temitch001]

Here the full picture. I'm still unable to connect. 

[pinky_ruckus]

Hello @temitch001 ,

Thank you for the response.

Please confirm if you have performed a factory reset on the AP and tried to create a new Wi-Fi network.

Could you please share a screenshot of the point where you are getting stuck ?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community