Hello! We've been living in our Lennar home for more than 5.5 years. Unfortunately, just last week the internet dropped and we were unable to locate the WIFI for our home. There were no power outages recently and nothing of concern lately that could have tripped the Ruckus.
We checked the Ruckus switch and based on all the forms I read, there were no issues with lights by the ports (Syst and Pwr lights are solid green as well as the lights next to the two AP ports).
We noticed the 2 APs itself had flashing power lights and either a solid or flashing CTL light. After doing numerous restarts to the power cord connected to the Ruckus we are still not able to connect to the WIFI. I've been reading a lot of the forums and previous posts and have attempted many different things but cannot figure out the issue.
(Please note both of these AP photos are of the same AP. The second AP has flashing green lights for both the Pwr and the CTRL lights, which are not shown).
1) I am unable to scan for my Ruckus' IP address. I have installed the Advanced IP Scanner and cannot locate any Ruckus devices. Even did restarts to the Ruckus to see if it would catch, but it made no difference.
2) Thought it was the PoE's not On and working so I connected to the Command Line through USB-C and was able to see that all of the ports were "On".
3) Have done numerous resets on the Ruckus itself and followed the instructions to hold the reset button waiting for all lights to flash and let it do it's thing.
Unfortunately, none of these things have helped us in reconnecting the Ruckus to the APs. Please help!
Hi @yng2019
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with the Wi-Fi network via RUCKUS devices.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
To assist you further, could you please follow these steps:
1. Disconnect the Ethernet cables from the Access Points and the Internet Service Provider’s (ISP) Router that is currently connected to the RUCKUS ICX-7150-C12P switch port.
2. Reconnect the Ethernet cables to the other available 1-in-12 ports, as highlighted in the screenshot below. (Refer to the screenshot below)
After making this change, please observe the behavior of the Wi-Fi and AP if it works and let me know the results.
If that doesn’t work, please share with me the Command Line output of the mentioned commands.
Note: Hit Enter to accept each command
enable
show version
show flash
show inline power detail
show interface brief
Thank you for your patience and cooperation.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Appreciate your quick response.
Switching the ports did not help. The two AP ethernets are solid green in the new port locations. The only difference is that the yellow light next to the ISP before is now flashing green in the new location.
Here are the screens after each command above:
show version:
show flash:
show inline power detail:
show interface brief:
Hi @yng2019
Thank you for your response and the update.
Could you please confirm whether your Internet Service Provider (ISP) connection is working properly? You can verify this by connecting to your local ISP router either via Wi-Fi or directly through an Ethernet cable to a laptop or PC.
If the ISP connection is functioning as expected, please test the wired internet connection using a wired Ethernet cable between the RUCKUS switch and your laptop. Kindly refer to the screenshot below for guidance.
Let me know the outcome when you have a chance.
Thank you once again for your patience.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
