Switch and AP don't work

[HOAILE307]

Hello support team,

I am Lennar home owner with ruckus IXC 7150-c12p and an AP. Few days ago, there was power outage. After that:

- We lost Ruckus SSID wifi.

- PoE Ring doorbell is lost signal (maybe power too).

- AP lights: power light is green + flashing, CTL light is solid green.

What we tried: Unplug + reset modem, router, switch, AP. Nothing changed.

Please help.

[Jayavidhya]

Hi @HOAILE307 

Sorry for the inconvenience.

Based on your reply it seems that the switch is working fine. 

As a last step of troubleshooting please try doing factory reset on the Access point as described below.

Please read the following guide carefully: 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @HOAILE307 

Could you please share a picture of the Access Points  showing the light status?

Also please try performing a hard factory reset first, let me add the steps.

1:Factory reset:

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Best regards,

Jayavidhya

Lennar Home Community

[HOAILE307]

I did, and nothing changes.

[Jayavidhya]

Hi @HOAILE307 

1) Please Make sure your switch is plugged into a well-known outlet/power source.

2) May I know how many Access Points are connected to the Switch?

3) Please check the connections form the router to the switch.

4) Have your confirmed the internet connection form your internet provider. Also please check the connections from your router to the switch by using the following guide.

Please refer to the below guide for connection setup:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best regards,

Jayavidhya

Lennar Home Community
 

[HOAILE307]

Hello. I did all those steps. Nothing wrong with my power source or ISP.

There is only one AP (Ruckus R510) in my house.

Now I will try to change the switch to see if I can fix it. Could you please advise me if there are any technical things I should be aware before I buy a new switch that is compatible with the R510 AP (PoE/Poe+, minimum watts,...)?

Thank you in advance.