Switch and AP don't work

[HOAILE307]

Hello support team,

I am Lennar home owner with ruckus IXC 7150-c12p and an AP. Few days ago, there was power outage. After that:

- We lost Ruckus SSID wifi.

- PoE Ring doorbell is lost signal (maybe power too).

- AP lights: power light is green + flashing, CTL light is solid green.

What we tried: Unplug + reset modem, router, switch, AP. Nothing changed.

Please help.

[HOAILE307]

Hi, I tried one more time this afternoon

ICX7150-C12-Switch#enable
Incomplete command.

ICX7150-C12-Switch#p
Ambiguous input -> p
ICX7150-C12-Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c
(25713184 bytes) from Secondary SPS08070c.bin
SW: Version 08.0.70cT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113)
Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3810Q1DN
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 15 minute(s) 39 second(s)
The system started at 23:21:58 GMT+00 Sat Jan 01 2000
--More--, next page: Space, next line: Return key, quit: Control-c^C

[HOAILE307]

ICX7150-C12-Switch#copy flash flash secondary
ICX7150-C12-Switch#Load to buffer (8192 bytes per dot) ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
SYNCING IMAGE TO FLASH. DO NOT SWITCH OVER OR POWER DOWN THE UNIT(65536 bytes per dot)...
.........................................................................................................................................................................................................................................................................................................................................................................................................Copy Done.

[HOAILE307]

ICX7150-C12-Switch#boot system flash secondary yes
T=20m43.8: Halt and reboot
Unmounting the External USB
Backup is fine
We are in system resetCopy RAMF[ 1306.870088] [BrcdSoftlockup]: sim_softwatchdog thread is detached on core=0
Sent SIGTERM to all processes
Sent SIGKILL to all processes
Requesting system reboot
[ 1309.700455] reboot: Restarting system
[ 1309.744350] Asserting GHPIO[7] reset sequence from Kernel ...

Ruckus Wireless Bootloader: 10.1.13T225 (Jul 24 2018 - 03:23:00 -0700)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
Skipping bad block 0x05a00000
Skipping bad block 0x05b00000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.70c
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70214184
Data Size: 2192092 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 8cb521b2
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.70c
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70214184
Data Size: 2192092 Bytes = 2.1 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 8cb521b2
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x70431e14
Data Size: 21308766 Bytes = 20.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: edfa9053
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7042fbbc
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7042fbbc to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Backup is fine
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08070c from Sec Built on (UTC): Thu Aug 30 11:42:48 2018
Enabling Console Logging
Applying factory defaults..
flash_file=0.
INFO: startup config data is not available, try to read from backup
INFO: startup config data in the backup area is not available
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 60.572601] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0d4f000-0xb0d8f000
[ 60.766716] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8d4f000-0xb0d4f000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:137 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.0
Pre Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

System initialization completed...console going online.
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c
(25713184 bytes) from Secondary SPS08070c.bin
SW: Version 08.0.70cT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113)
Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3810Q1DN
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is
8 second(s)
The system started at 23:44:16 GMT+00 Sat Jan 01 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>
ICX7150-C12 Switch>
PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/1.
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out

[HOAILE307]

And my R510 still does not work. The power light is flashing.

Is there any other way to fix it? Or my switch is damaged and can't be fixed.

I don't want to waste time since so many devices in my house can't connect to internet.

[Jayavidhya]

Hi @HOAILE307

Thanks for your reply,

Based on the information you have shared it seems that your switch is working fine. 

Please try to factory reset the AP as described below:

Please read the following guide carefully: 

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Jayavidhya

Lennar Home Community