Request RMA to replace Ruckus ICX 7150-C12P stuck in boot mode.

[Bataka_1970]

My Ruckus ICS 7150-C12P is stuck in boot mode and will not initiate. When plugging it up and hitting the reset button the unite still does nothing. The power light is Green and the YST light is Amber but no other lights or indicators come on. I was informed to request an RMA to replace the unit, but I do not know what the process is for Lennar Homes customers to follow to make a request. Can someone please assist me with this process or provide me with the information on where I can find the procedure or submit a request?

[pinky_ruckus]

Hi @Bataka_1970 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode. 

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Bataka_1970 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bataka_1970]

I’m still not able to get my switch to work even though I’ve followed the instructions sent to me. Is there a process to obtain an RMA and replace this unit?

[pinky_ruckus]

Hello @Bataka_1970 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.