Switch Wireless Networks

[wilntracyjax]

After having left and returned to my previous internet provider, I am attempting to (re)connect to the Ruckus AP within my home. The network name and so on are different than I previously had but seemingly that previous network name is still housed within the Ruckus system/box and I no longer see the ‘Configure.me.xxxxxx’ listed in the Wi-Fi networks of my mobile devise to setup (reset up) the AP devices within my home. Has anyone else dealt with this and/or have a solution?

[Sgatjens · Accepted solution]

Hi @wilntracyjax 

If that's the case, the best option here is to perform a factory reset of your Access points to be able to configure a new network from scratch.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

NOTE:
If you have more than one Access Point (AP) in your house, please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with.

 Kind regards,

Sofia Gätjens

[Sgatjens]

Hi @wilntracyjax 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)



Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.



Could you please check the link below and confirm that the setup you have is the correct one?

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

After confirming that the setup in your house is the correct one, please check if you are able to connect to your lennar wifi, if you still present issues please the following guide to reset the APs and configure the unleashed network from scratch:

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Kind regards,

Sofia Gätjens

[wilntracyjax]

Hello @Sgatjens,

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

• This was working before. And for about a year we had switched from our previous ISP to Verizon and have now come back to our original ISP. While on Verizon we were unable to use the Ruckus extenders b/c of the type of box Verizon uses.

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

• When plugged in, the only lights (which are green) that are on, the ‘Stat’, ‘Syst’ & the ‘PWR’ though I do not have access to upload a photo

3. My ISP is operational, I can connect to internet and so (am doing so wirelessly) with other devises, (laptop, smart TVs, iPhones, IPad, etc.)

4. I have 2 AP connect to the switch. When powered the ‘PWR’ & ‘CTL’ lights are green. The ‘2.4g’, ‘5g’ & ‘AIR’ lights are Amber.

[wilntracyjax]

[wilntracyjax]

I was actually able to figure out adding a photo