Switch Stuck in Router Mode

[Vfermin72]

I already know what the issue is and I need to send the switch in and receive a new one. According to the support specialist I spoke with: “Confirmed Switch listed as router on ISP device table. Unable to Telnet to flash image.

Nothing can be done in order to remotely fix the issue and new hardware needs to be sent. 

[Imran_ruckus]

Hi @Vfermin72 

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS Switch is booted on Routing Code. 

Apologies, we cannot replace the unit as this Routing Code issue is a software issue that can be resolved with the troubleshooting steps. 

If you are unable to access the switch via Telnet. Please try to access via SSH with port number 22 and log in with a Switch username and password. And please make sure you sure the correct IP address of the Switch (Please refer to the below guide to verify the switch IP address).

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

If you are still unable to take CLI Access to the Switch, it can be done by taking access to the console of the Switch.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

If you access should look like this:

ICX7150-C12 Router>

Once you are logged in to the ICX-7150-C12P please follow and perform the below commands.

Note: Hit Enter to accept each command 

enable

show version

copy flash flash secondary 

boot system flash secondary yes 

(Please share the output screenshot of the ‘show version’ command to check your current Switch version, if the upgrade is needed to avoid this problem in the future)

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[Vfermin72]

Hello,

Thank you for your response. I have no experience in IT. You're asking me to complete certain steps, use certain commands/programs, and connect certain cables between my device and my switch that I do not have. How do you expect the average persons to complete these steps? I understand that this is how your company would like to handle support request but I can easily say that I won't be able to do these steps. 

[Imran_ruckus]

Hi @Vfermin72 

Greetings!!!

Thank you for the response.

Apologies for the inconvenience caused, 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please do let us know about the issue you are facing; we will assist and help with the troubleshooting steps. We are happier to help you.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow. 

However, if you continue to have difficulty following the steps, we would recommend that you seek outside help or a technician.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[xlearntechnow]

Back in 2021 I got in a call with a technician and he was able to resolved for me the issue on this unit. He was telling me that his model has router and switch capabilities. So you have to copy the setting as switch on secondary and primary should be the same