CommScope RUCKUS Community Forums

JJT694 · ‎09-27-2023

After a power outage last evening my Ruckus unit has NO power throughout the unit. The power to the cord is there and that is were it stops.

Please advise.

Joe Turner

Jayavidhya · ‎09-27-2023

Hi @JJT694

It seems like you haven't attached any pictures in the previous post. Please login to the RUCKUS account before uploading the images.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

JJT694 · ‎09-28-2023

Imran,

Will you be sending the RMA or will the New unit ship to me then have an RMA tag in it for the return of the old unit.??

JT

Imran_ruckus · ‎09-28-2023

Hi @JJT694

Thank you for the response.

As mentioned in my previous post, please submit an RMA request via Chat.

You will receive a new RUCKUS ICX-7150-C12P Switch unit and the same courier executive will pick up the old/defective unit you have.

If you have any questions regarding the RMA process, please feel free to ask the queries on the same RMA chat link where you submit the RMA request.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Switch Power issue