Switch Power issue

[JJT694]

After a power outage last evening my Ruckus unit has NO power throughout the unit. The power to the cord is there and that is were it stops.

Please advise.

Joe Turner

[Jayavidhya]

Hi @JJT694 

Thanks for your response.

Please try checking the power by replacing the power cord with another in the switch. Also please share the image of the switch showing no lights on it as mentioned below.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[JJT694]

Jay,

I have sent the photos as requested. I believe the power controller in the unit is bad.

A new unit will be needed.

As the pictures show the outlet is on the power through the cord is good but nothing out of the unit to the system.

JT

[Jayavidhya · Accepted solution]

Hi @JJT694 

It seems like you haven't attached any pictures in the previous post. Please login to the RUCKUS account before uploading the images.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[JJT694]

[Jayavidhya]

Hi @JJT694 

Sorry for the inconvenience.

To approve RMA we need the image of the switch directly plugged into the power supply as shown in the below picture.

Also please share the video of the switch showing no light status and to upload the video using the below link.

Here I attach the link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community