09-27-2023 09:30 AM
After a power outage last evening my Ruckus unit has NO power throughout the unit. The power to the cord is there and that is were it stops.
Please advise.
Joe Turner
Solved! Go to Solution.
09-27-2023 02:04 PM
Hi @JJT694
It seems like you haven't attached any pictures in the previous post. Please login to the RUCKUS account before uploading the images.
Here is where you can upload the image/photo :
you can also drag it to the chat.
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
09-27-2023 09:58 AM
Hi @JJT694
Greetings of the day,
Based on your description it seems like your RUCKUS switch is not powering up. To understand the root cause of the issue please let us know the below details.
Please share the LED status of the switch using the below guide. Also please attach the image of the switch showing the cable connections of the devices.
RUCKUS LED lights
Here is where you can upload the image/photo :
you can also drag it to the chat.
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
09-27-2023 10:00 AM
Jay,
THERE ARE NO LIGHTS LIT.
There is no power going through the unit.
Joe
09-27-2023 10:32 AM
Hi @JJT694
Thanks for your response.
Please try to factory reset the switch ICX- 7150 by using the below steps and check the LED status of the switch.
Try to disconnect the ICX-7150 from the power outlet and try to reconnect it.
Once you are done with the above step press the reset button using a paper click or a small stick.
Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
09-27-2023 10:48 AM
Jay I completed all as directed. No Lights appear lit on the RUCKUS unit.
JT