Stuck on configure me

[Howardfam86]

We recently received a new modem and router so I reset our ruckus. However, even after “successfully” configuring the new SSID and ruckus it is not connecting to the internet on the dashboard and the WiFi name is still reflecting “configure me” and not the new SSID. Lights are all green. 

[Jayavidhya]

Hi @Howardfam86 

Please share the status of the access points in the unleashed app. Also please check whether the access points are upgraded to the same version or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Howardfam86]

It is showing 0 total 0 working 0 disconnected but I went through all the steps to connect and it said it was successfully configured 

[Jayavidhya]

Hi @Howardfam86 

Please share the screenshot of the image showing the status of the access points in the unleashed app. 

Also please share the image of the access points showing the firmware version as mentioned below.

Best regards,

Jayavidhya

Lennar Home Community

[Howardfam86]

 

No AP listed 

[Howardfam86]

2