Struggling with Ruckus ICS 7150-12p

[echo_81]

We had a recent power outage in our Lennar complex and the access point within the home (and one of the neihbors) were not working. My neighbor was able to power reset and up & running.

I have been able to power reset these systems and they reboot effectively. This time it has not worked and  seems that my Ruckus ICS 7150-12P is stuck in boot mode with an orange light for SYST and a green light for power.

Its been almost 2 weeks with me struggling with this thing. I spent hours looking over similar posts about this topic and following the tips - I have tried resetting the device following the video from Ruckus literally tens of times. Following reset process, the "orange lights flash for hours" and nothing happens.

I have attempted the putty/MobaXterm process with usb-c & ethernet connection to no avail - can't seem to put in a "com" from the "ports" - yes tried different pcs and cables.

Frankly, all this has led to me wasting hours and at this point it is beyond my understanding and abilities.

Can someone please explain to me how to get this device out of boot mode and working. Please do not refer me to another post I have looked over the other posts on this form and it has not led to any success.

Thanks in advance.

[Imran_ruckus]

Hi @echo_81 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode with PWR and SYST lights has Green and Amber lights respectively.

As you already tried hard resetting, please perform it multiple times as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

If reset doesn’t work software recovery is the only option. Before you proceed with the software recovery please download the below-mentioned drives on your laptop. 

- RUCKUS ICX-7150 USB Serial Driver (Windows): https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

 

- Silicon Labs USB to UART Bridge VCP Drivers: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once you install the drivers connect both the software recovery cables (Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together) between the Switch and laptop then check for COM port details. Below is the RUCKUS Lennar Knowledge Base self-article for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow these instructions carefully. Should you have any questions or concerns during this process, please do not hesitate to reach out.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[echo_81]

Imran - thanks fro quick acknowledgement.

My Bad - I should have elaborated in my post I have tried this drive stuff as well.

Did not work for me and yes it pushed on my "limited technical abilities".

I happened to be talking to my neighbor a few minutes ago and she told me she had to send her unit back in 2023 under similar circumstances.  Is there such an option for me?

Thanks again.

[Imran_ruckus]

Hi @echo_81 

Thank you for your prompt response and for providing the information.

In accordance with our policies, we cannot proceed with a replacement of the Switch without first conducting the necessary troubleshooting steps.

Could you please provide the following:
1. Screenshots of the installed drive and the COM port details from the Device Manager.
2. A photograph showing the connections of the software recovery cable between the Switch and the laptop.

We appreciate your patience and understanding in this matter.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[echo_81]

Ouch - did not expect this response.  This is frustrating.  I am on the road and will tend to it when I return.

That said, I ask that you escalate this to your management.

In the meantime I'm going to spend my time calling the corporate leadership at Lennar to wake them up for this wonderful gift they give their homeowners - perhaps they can send someone out and replace this thing.

I ask that you escalate this to your appropriate leadership

Let me drop Well let me work on that and have my son come over with windows PC again so we can take the