Still Unable to Log In

[RT]

I am still unable to log into the Ruckus app.  I continually get the message "You are not connected to Unleashed network.  Go to Settings?"  Could someone give me a "simple" explanation on how to correct this?  Thanks

[Imran_ruckus]

Hi @RT 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in.

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[az]

I'm running into the same issue. I cannot upload a screenshot, but please tell me which firmware to download. My current firmware version: 200.3.9.13.228 

Here is my current models

Master RuckusAP e8:1d:a8:15:fe:e0 R510
Member RuckusAP e8:1d:a8:16:00:40 R510

[Imran_ruckus]

Hi @az 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @RT 

To avoid confusion with posts, you can create your own post on this Lennar Home support community forum with the above details and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Naytron]

EVERYONE is having this problem. How come you guys at RUCKUS haven't fixed the issue? It's been MONTHS... WE ALL NEED HELP and your communication is unprofessional and unhelpful with links that lead to nowhere...