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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Still Unable to Log In

RT
New Contributor

‎10-19-2023 10:21 AM

I am still unable to log into the Ruckus app.  I continually get the message "You are not connected to Unleashed network.  Go to Settings?"  Could someone give me a "simple" explanation on how to correct this?  Thanks

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5 REPLIES 5

Imran_ruckus
Community Manager
Community Manager
In response to Naytron

‎11-10-2023 03:38 PM

Hi @Naytron 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @RT

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Please note this is a now issue and now has a fix. Please raise a new post to assist you further.

Thank you again for understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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