Steady Red Lights on Device

[acian]

We have two devices on our ceilings in our townhome. We noticed the one downstairs has steady green lights while the one upstairs has steady red lights. How do we reset/reprogram the device? I am assuming the lights should not be red. 

[Jayavidhya]

Hi @acian 

Greetings of the day,

Based on your description, it seems that the access points stuck in boot mode. To solve this issue please try to do physical factory reset of an access points using the below guide.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different type of Ruckus Access points? Article

https://support.ruckuswireless.com/articles/000012418

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community