Spectrum router added and now ruckus doesn’t connect

[Roccolindo11]

I have been months trying to reconnect but Ruckus will not. Spectrum came and updated our router and since then it doesn’t work. All the lights show it’s accurate but something is off.

[Imran_ruckus]

Hi @Roccolindo11 

Thank you for the response.

No, the connections are correct.

As you mentioned you have Two Access Points and there is only one Access Points cable connected to the Switch. (Below is the picture of the Access Point)

I believe you have only one Access Point as as you have only shared picture of one Access Point. If yes, please perform a factory reset to your Access Point to create a New Wi-Fi SSID and connect to the Internet via RUCKUS setup.

Please follow the below process to factory reset your APs to configure them with a new SSID.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Roccolindo11]

I am not sure which cable to remove

[Roccolindo11]

Thank you so much it is up and running!!!😁

[Imran_ruckus]

Hi @Roccolindo11 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Roccolindo11]