Sonos

[rmwass]

My Sonos Playbar is operating on 2.4 GHz no longer connects to my Rukus ICX7150, Serial number ***********.



Admin edit: Removed sensitive information for security reasons.

[rmwass]

My MAC is not allowing me to log in to the Unleashed site. I have a Ruckus user ID and password, but this site doesn't recognize it and will not allow me to reset my password. I have the IP address, but can't get any further than that, so I'm stuck.

[Imran_ruckus]

Hi @rmwass 

Thank you for the response and the update.

Please try with different device if there is any issue with MAC.

Additionally, please try with the default username/password combinations mentioned in the RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rmwass]

I don't understand why this is so difficult. My login that I have saved works to get into Ruckus Wireless but not Unleased. None of the combinations that are in the article work. I'm about ready to givre up.

[Imran_ruckus]

Hi @rmwass 

Thank you for your response and the update.

Apologies for the inconvenience.

If your login username/password is not working and no recovery email was configured initially, the only available option is to perform a factory reset of the Access Point and set it up again with a new Wi-Fi configurations with username and password.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for step-by-step instructions on resetting the Unleashed Access Points:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Kindly proceed with the reset, and feel free to reach out if you need assistance at any step. I’ll be happy to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rmwass]

What does this refer to? " No recovery email was configured initially," and what happens with a factory reset and my current WIFI. Also, are we able to talk by phone?