Power outage surge fried my Ruckus

[Logan11]

I had a power outage 2 weeks ago and when power was finally restored my Ruckus was fried. No connectivity to any of the multiple devices I have. Just had a tech leave after running tests on it and he confirmed it is fried and needs replacing. Can anyone help me here with arranging this. Also no power to the 2 extenders as well. Everything is dark.

[Imran_ruckus]

Hi @Logan11 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is not working following a Power Outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above query and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Logan11]

Thank you for your quick reply. I have attached a picture and both green/amber lights are solid and that’s all that is happening. No outward power is running from any port or the items that need to be using this router. No power running to either extender also from the power outage.

[Imran_ruckus]

Hi @Logan11 

Greetings!

Thank you for your response and the update.

Based on the image you shared, the RUCKUS switch is showing an amber SYST LED, which typically indicates that the switch is stuck in boot mode.

To further understand and troubleshoot this issue, please refer to the RUCKUS Lennar Knowledge Base self-help article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Kindly follow the steps outlined in the article and let me know if you need any assistance at any point during the process, I’ll be happy to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Logan11]

Imran

Thank you for your detailed instructions. Sadly the reboot with the paperclip did not work after 48 times trying. So I went for the reinstall of the software. Another problem there. New computers (MAC) do not have ports for anything other than USB C. No Ethernet ports. 

The instructions are showing and stating I need both for the completion of reinstallation. So now where do we go from here? All lights are blinking Amber still but without a Ethernet port how do we proceed from here?

Thank you and standing by

Jason