Sonos

[rmwass]

My Sonos Playbar is operating on 2.4 GHz no longer connects to my Rukus ICX7150, Serial number ***********.



Admin edit: Removed sensitive information for security reasons.

[Imran_ruckus]

Hi @rmwass,

Thank you for your response and the update.

As mentioned in my previous post, please perform an IP scan to identify the Unleashed system’s IP address and use it to access the interface on a web browser.

Please let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rmwass]

How do I do an IP scan, and what does that have to do with the Firmware update that the Ubleashed site won't let me do?

[Imran_ruckus]

Hi @rmwass 

Thank you for your response and the update.

Please check whether a new IP address has been assigned to the Unleashed system after the reboot, and try accessing it using the updated IP.

You may refer to the RUCKUS Lennar Knowledge Base self-help article below for guidance on locating the IP address:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rmwass]

Ran LanScan and don't see Ruckus. I see Comscope. Is that it?

[Imran_ruckus]

Hi @rmwass 

Greetings!

Thank you for the response and the update.

Please try to access the IP address in a web browser and for Unleashed you must see the dashboard mentioned in the screenshot below.

Kindly let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support