Solid Amber Light - System Recovery Failed

[mbigtoe]

Hello.  After a power outage, my Ruckus ICX-7150 failed to boot up and I have solid amber light.  I tried hitting the reset button and unplugging to no avail.  I consoled in using these instructions.

 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

 

It was going well until I did the Ping and got the message that the "ping failed: host 192.168.0.2 is not alive".

I switched out my cable and tried again, but got the same message.

Not sure what to do at this point.  Any help would be appreciated.

Thanks!

[mbigtoe]

I tried all of these steps before trying to console in.  I just tried them all again with the same result of the system being stuck.  Now what?

[mbigtoe]

I'm finally home.  Here is my setup.

Here is my TCP setup.

Here is my Putty session.

Please let me know what I might be doing wrong or if I need to try something else.  Thank you!

[Jayavidhya · Accepted solution]

Hi @mbigtoe 

Thanks for your reply.

Based on the troubleshooting done, seems that the management port is not  responding, so  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

 Best regards,

Jayavidhya

Lennar Home Community
 

[mbigtoe]

Thank you!