Slow and irregular performance, internet disconnects, switch disconnected and won't connect

[ckal9]

Lennar home owner for over 2 years, Ruckus ICX 7150 C12P.

For the last 1-2 weeks I've been experiencing slow speeds and loading over both wifi and ethernet connections. Sometimes apps and pages load and sometimes they don't, sometimes an app loads but I can't load certain parts of the app. It's like I'm connected to the internet but not connected at the same time. All of my smart home devices are either not working or intermittent.

Wifi is up, ethernet is connected, and everything appears to be working, but it doesn't. I checked the switch dashboard using the IP address and I see the Internet disconnects periodically, WIFI Networks shows 1 working, APs shows 2 working, Switches shows 0 working and 1 disconnected. I assume the disconnected switch is the problem, but I can't fix it.

I entered the switch IP but it never gets past 'connecting' status. I did the online firmware upgrade to 200.9.10.4.233 but that didn't help. I tried the 'local' upgrade to SPS08095kufi.bin, but it's been stuck on 'Processing' for a while now.

I've disconnected and reconnected modem, router, and switch. I have not tried a factory reset yet.

[Imran_ruckus]

Hi @ckal9 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you have intermittent Internet connectivity via your Lennar home RUCKUS setup.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

As you mentioned that you have the Switch IP Address, could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

Putty download link:https://www.putty.org/ 

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22 

OR

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ckal9]

Hello Imran. I'm doing well I hope you are as well. Hopefully you can get this issue fixed for me!

Advanced IP Scanner lists two IP addresses for Ruckus Wireless. .169 is for 'Ruckus-Unleashed.lan' and .201 is for 'Ruckus-Unleashed-228.lan' I don't know the difference, which do I use? .169 appears to route to .201 in PuTTY and internet browser.

Following the Telnet instructions I open PuTTY, enter the .201 IP, and press 'Open.' The command window appears with no text and a 'PuTTy Fatal Error' window appears that says 'Network error: Connection refused.'

Same thing happens when I try the .169 IP with Telnet.

Following the SSH instructions I open PuTTY, enter the .169 IP, and press 'Open.' The command window appears and first asks me to 'login as' so I entered 'admin' and pressed enter. The next prompt that appears is 'Please login:' so I entered 'admin' and pressed enter. The next prompt that appears is 'password:' so I entered 'Lennar' and pressed enter.

Then some Copyright info and Warning about Unleashed-Managed mode pop up.

The next command line that appears is 'rkscli:' so I entered 'enable' and pressed enter but it says 'Command is not recognized: enable.'

Following the SSH instructions I open PuTTY, enter the .169 IP, and press 'Open.' The command window appears and first asks me to 'login as' so I entered 'admin' and pressed enter. The next prompt that appears is 'Please login:' so I entered 'admin' and pressed enter. The next prompt that appears is 'password:' so I entered 'Lennar' and pressed enter.

The next command line that appears is 'ruckus>' so I entered 'enable' and pressed enter.
The next command line that appears is 'ruckus#' so I entered 'show version' and pressed enter. I get a message saying 'The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'.'
I entered 'help' and copy/pasted the results below

Commands available:
exit Ends the CLI session.
help Shows available commands.
quit Ends the CLI session.
history Shows a list of previously run commands.
disable Disables privileged commands.
ping <IP-ADDR/DOMAIN-NAME>
Sends ICMP echo packets to an IP/IPv6 address or domain name.
ping <IP-ADDR/DOMAIN-NAME> -s <NUMBER>
Sends ICMP echo packets to an IP/IPv6 address or domain name with -s option
to set the size of packet.
reboot Reboots the controller.
shutdown Shut down ZoneDirector, to power on ZoneDirector again, press the power
button. When the Status LED is lit steadily, you can then reconnect to
CLI.
set-factory Set factory default.
switch-ap Set factory default.
data-privacy Excutes data-privacy command.
data-privacy delete <MAC> <FTP Url>
Delete PII Data by device MAC.
data-privacy search <MAC> <FTP Url>
Search PII Data by device MAC.
config Configures options and settings.
logo nodog Remove all dogs from logo.
logo default Back to default logo.
easyDpl-get-status Get easy-deployment running status.
easyDpl-disable Debug command, please stop easy-deployment by Webpage. This command stops
easy-deployment and disables tr069 function, may cause mechanism chaos when
easy-deployment is after prepareimage status.
debug Manages system debug options.
show location-services all
Displays configured location services for all venues.
show location-services name <WORD>
Displays information for the specified venue.
show aaa all Displays a list of available AAA servers.
show aaa name <WORD>
Displays information for the specified AAA server.
show dhcp all Displays a list of available DHCP servers.
show dhcp name <WORD>
Displays information for the specified DHCP server.
show ap all Displays a list of all approved devices.
show ap devname <WORD>
Displays information for the specified device.
show ap mac <MAC> Displays information for a device that matches the specified MAC address.
show ap-group all Displays all AP groups.
show ap-group name <WORD>
Displays information for the specified AP group.
show ap-policy Displays the ap policy settings.
show config Displays current system options.
show performance ap-radio2-4 mac <MAC>
Displays information for a device that matches the specified MAC address.
show performance ap-radio5 mac <MAC>
Displays information for a device that matches the specified MAC address.
show performance station mac <MAC>
Displays information for a device that matches the specified MAC address.
show sysinfo Displays current system status.
show ethinfo Displays current system ethernet status.
show techsupport Displays current system options and status.
show mgmt-acl all Displays a list of all management access control.
show mgmt-acl name <NAME>
Displays information for the specified management.
show static-route all
Displays a list of all static route.
show static-route name <NAME>
Displays information for the specified static router.
show wlan all Displays a list of all WLAN services (Names).
show wlan name <NAME>
Displays information for the specified WLAN service (NAME).
show wlan name <NAME> stations
Displays a list of wireless stations associated with a WLAN service.
show wlan-group all Displays a list of existing WLAN groups.
show wlan-group name <WORD>
Displays information about a specified WLAN group.
show l2acl all Displays a list of L2 ACL.
show l2acl name <WORD>
Displays information for the specified L2 ACL.
show whitelist all Displays a list of whitelist.
show whitelist name <WORD>
Displays information for the specified whitelist.
show l3acl all Displays a list of L3/L4/IP ACL.
show l3acl name <WORD>
Displays information for the specified L3/L4/IP ACL.
show hotspot all Displays a list of hotspot.
show hotspot name <WORD>
Displays information for the specified hotspot.
show guest-access-service all
Display a list of guest access service.
show guest-access-service name <WORD>
Displays information for the specified guest service.
show hs20op all Displays a list of hotspot 2.0 operator.
show hs20op name <WORD>
Displays information for the specified hotspot 2.0 operator.
show hs20sp all Displays a list of hotspot 2.0 service provider.
show hs20sp name <WORD>
Displays information for the specified hotspot 2.0 service provider.
show role all Displays a list of roles.
show role name <WORD>
Displays information for the specified role.
show vlan-pool all Displays a list of vlan pools.
show vlan-pool name <WORD>
Displays information for the specified vlan pool.
show user all Displays a list of users.
show user name <WORD>
Displays information for the specified user.
show current-active-clients all
Displays a list of current active clients.
show current-active-clients mac <MAC>
Displays information for the specified current active clients.
show mesh info Displays mesh Information.
show mesh topology Displays mesh topology.
show dynamic-psks Displays generated dynamic PSK.
show guest-passes Displays generated guest passes.
show guest-access-generation
Display generation information for guest access.
show portal-auth-generation
Display generation information for guest access.
show rogue-devices Displays all rogue devices.
show events-activities
Displays last 300 events/activities information.
show alarm Displays last 300 alarm information.
show license Displays license.
show usb-software Displays USB Software Package information.
show app-policy Displays the application policy settings.
show user-app-ip Displays the user defined application based on IP.
show user-app-port Displays the user defined application based on Port.
show wificalling Displays the WIFI Calling profiles.
show url-filtering Displays Url Filtering profiles.
show session-timeout
Displays CLI session timeout interval.
show active-wired-client all
Displays a list of active wired clients.
show active-wired-client mac <MAC>
Display information for the active wired clients that match the specified MAC
address.
show radius-statistics server-all
Displays a RADIUS statistics list of all RADIUS servers (default: recorded
from power on).
show radius-statistics server-all latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
show radius-statistics server-all latest-one-hour
RADIUS statistics recorded for latest 1 hour.
show radius-statistics server-all latest-one-day
RADIUS statistics recorded for latest 1 day.
show radius-statistics server-name <WORD>
Displays RADIUS statistics based on a specified RADIUS server (default:
recorded from power on).
show radius-statistics server-name <WORD> latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
show radius-statistics server-name <WORD> latest-one-hour
RADIUS statistics recorded for latest 1 hour.
show radius-statistics server-name <WORD> latest-one-day
RADIUS statistics recorded for latest 1 day.
show radius-statistics wlan-all
Displays a RADIUS statistics list of all WLANs (default: recorded for latest
1 day).
show radius-statistics wlan-all latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
show radius-statistics wlan-all latest-one-hour
RADIUS statistics recorded for latest 1 hour.
show radius-statistics wlan-name <NAME>
Displays RADIUS statistics based on a specified WLAN (default: recorded for
latest 1 day).
show radius-statistics wlan-name <NAME> latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
show radius-statistics wlan-name <NAME> latest-one-hour
RADIUS statistics recorded for latest 1 hour.
show load-balance Displays AP load balance
reset radius-statistics server-all
Reset RADIUS statistics of all servers to zero (default: recorded from power
on).
reset radius-statistics server-all latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics server-all latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics server-all latest-one-day
RADIUS statistics recorded for latest 1 day.
reset radius-statistics server-name <WORD>
Resets RADIUS statistics to zero based on a specified RADIUS server (default:
recorded from power on).
reset radius-statistics server-name <WORD> latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics server-name <WORD> latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics server-name <WORD> latest-one-day
RADIUS statistics recorded for latest 1 day.
reset radius-statistics server-name <WORD> master
Resets RADIUS statistics of master server to zero (default: recorded from
power on).
reset radius-statistics server-name <WORD> master latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics server-name <WORD> master latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics server-name <WORD> master latest-one-day
RADIUS statistics recorded for latest 1 day.
reset radius-statistics server-name <WORD> standby
Resets RADIUS statistics of standby server to zero (default: recorded from
power on).
reset radius-statistics server-name <WORD> standby latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics server-name <WORD> standby latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics server-name <WORD> standby latest-one-day
RADIUS statistics recorded for latest 1 day.
reset radius-statistics wlan-all
Reset RADIUS statistics of all WLANs to zero (default: recorded for latest 1
day).
reset radius-statistics wlan-all latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics wlan-all latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics wlan-name <NAME>
Resets RADIUS statistics to zero based on a specified WLAN (default: recorded
for latest 1 day).
reset radius-statistics wlan-name <NAME> latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics wlan-name <NAME> latest-one-hour
RADIUS statistics recorded for latest 1 hour.
session-timeout <NUMBER>
Sets the CLI session timeout.
ap-mode Go to local AP's CLI from Master's CLI.

[Imran_ruckus]

Hi @ckal9 

Thank you for the response and the information.

Could you please share a screenshot showing all the IP Addresses from IP Scan results? Please refer to the below guide to check IPs from the IP Scanner application.

To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ckal9]

Is it safe to post all of my IP addresses? Let me know when you no longer need them and I will edit my post and delete the screen shots. Please see below.