Slow and irregular performance, internet disconnects, switch disconnected and won't connect

[ckal9]

Lennar home owner for over 2 years, Ruckus ICX 7150 C12P.

For the last 1-2 weeks I've been experiencing slow speeds and loading over both wifi and ethernet connections. Sometimes apps and pages load and sometimes they don't, sometimes an app loads but I can't load certain parts of the app. It's like I'm connected to the internet but not connected at the same time. All of my smart home devices are either not working or intermittent.

Wifi is up, ethernet is connected, and everything appears to be working, but it doesn't. I checked the switch dashboard using the IP address and I see the Internet disconnects periodically, WIFI Networks shows 1 working, APs shows 2 working, Switches shows 0 working and 1 disconnected. I assume the disconnected switch is the problem, but I can't fix it.

I entered the switch IP but it never gets past 'connecting' status. I did the online firmware upgrade to 200.9.10.4.233 but that didn't help. I tried the 'local' upgrade to SPS08095kufi.bin, but it's been stuck on 'Processing' for a while now.

I've disconnected and reconnected modem, router, and switch. I have not tried a factory reset yet.

[ckal9]

Doesn’t work. Here’s what I did:

I’m using a Mac to connect. I installed the drivers in the guide. I connected the usb/usbC from the Mac laptop to the ruckus switch. I opened the Mac terminal and entered command ls /dev/cu.* but that returned /dev/cu.Bluetooth-Incoming-Port and nothing about /dev/cu.SiLabs_Serial like the guide said. So when I enter the command screen /dev/cu.SiLabs_Serial 9600 the terminal says there’s no such file or directory and I can’t move past this step. 

[Imran_ruckus]

Hi @ckal9 

Greetings!!!

Thank you for the response and the information you shared.

May I know, if you could please use a Windows laptop/PC to get console access via Putty to the Switch? That will be much easier.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ckal9]

Hello - I tried on a Windows 7 OS laptop and once again it does not work. I installed the USB drivers and installed PuTTY and mobaxterm. I cannot find any USB on COM in Device Manager and mobaxterm does not recognize any USB on COM.

I greatly appreciate your time and help, but this has become very frustrating. I've dedicated many hours of my time over several days and have made no progress.  If we can't get this fixed tomorrow I'll need you guys to send someone out to my house to fix.

 

[Imran_ruckus]

Hi @ckal9 

Greetings!!!

Thank you for the response and the information shared.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please use Putty Application with Silicon Lab COM port. And, please share a screenshot of the device manager showing the COM port information.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ckal9]

I decided to log my laptop directly into the router instead of the switch and try Advanced IP Scanner again. Miraculously, it has detected an IP address for ICX7150-C12-Router.lan. I tried the SSH method in PuTTY again and I got in. Please see screen shots below for command outputs! Please advise next steps.