Slow and irregular performance, internet disconnects, switch disconnected and won't connect

[ckal9]

Lennar home owner for over 2 years, Ruckus ICX 7150 C12P.

For the last 1-2 weeks I've been experiencing slow speeds and loading over both wifi and ethernet connections. Sometimes apps and pages load and sometimes they don't, sometimes an app loads but I can't load certain parts of the app. It's like I'm connected to the internet but not connected at the same time. All of my smart home devices are either not working or intermittent.

Wifi is up, ethernet is connected, and everything appears to be working, but it doesn't. I checked the switch dashboard using the IP address and I see the Internet disconnects periodically, WIFI Networks shows 1 working, APs shows 2 working, Switches shows 0 working and 1 disconnected. I assume the disconnected switch is the problem, but I can't fix it.

I entered the switch IP but it never gets past 'connecting' status. I did the online firmware upgrade to 200.9.10.4.233 but that didn't help. I tried the 'local' upgrade to SPS08095kufi.bin, but it's been stuck on 'Processing' for a while now.

I've disconnected and reconnected modem, router, and switch. I have not tried a factory reset yet.

[Imran_ruckus · Accepted solution]

Hi @ckal9 

Greetings!!!

Thank you for the response and the information you shared. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS if your issue gets resolved.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ckal9]

Hello Imran - this worked! Thank you for your time and help with this fix.

[Imran_ruckus]

Hi @ckal9 

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.