Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I could understand that you are trying to reset the password to update the RUCKUS device.
To assist you better, could you please let me know what are you trying to update and reset the password for? RUCKUS ICX-7150-C12P Switch, RUCKUS Unleashed system or Wi-Fi password reset from Unleashed.
Please confirm and let me know if you have any queries in this regard.