Slow Internet Speed with the Ruckus Device

[srikanthng]

I have close to 1GB internet speed when connecting my laptop to the ATT modem directly and doing a speed test. Where as I am getting only 100Mbps speed using the ruckus access points.

I have tried using the self help but was unable to connect to the putty device. When doing a SSH Im getting Network error: Connection timed out. Tried with Telnet and similar error, connection refused. Can someone please help with the same.

[pinky_ruckus]

Hello @srikanthng ,

Thank you for the response.

From the response shared, I understand that you are able to login to the Switch using the web browser.

If you can log into the Switch on the web browser, please check the details highlighted in the screenshot below.

Please share the  screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[srikanthng]

Please find the screenshot.

[srikanthng]

What kind of problems do we encounter? Still for a 1GB internet speed, I am getting only upto 400Mbps

[pinky_ruckus]

Hello @srikanthng , 

Thank you for the response.

We understand that you are still having slower speed issues while accessing through Ruckus devices.

Maximum Speed from RUCKUS ICX-7150-C12P Switch:

• Gigabit Ethernet Ports: The 12 standard Ethernet ports support speeds of up to 1 Gbps.

Maximum Speed Capacity for RUCKUS R510 Access Points:

• 2.4 GHz Band: The R510 can achieve a maximum theoretical speed of 400 Mbps using 802.11ac with 2x2 MIMO (Multiple Input, Multiple Output).
• 5 GHz Band: The R510 can achieve a maximum theoretical speed of 1.3 Gbps using 802.11ac with 2x2 MIMO.

 However, from the Wi-Fi Access Points, this maximum speed cannot be achieved due to some reasons:

Such as

-Ethernet cable quality used to connect the Access Points from the Switch

- It's also worth noting that many electronic devices and appliances, such as microwaves, baby monitors, security cameras, garage door openers, and phones, operate on the 2.4 GHz frequency, which can contribute to interference that reduces the speed.

- Distance between the Access Points and device through which the Internet is accessed.  Etc.,

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @srikanthng ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.