Slow Download Speeds R710 Unleashed

[max_p_eogltxsc8]

Strange issue with R710 on latest unleashed firmware. Upload speeds consistently incredible on both laptop and phone but downloads even from 5 ft away never go over 200 but stay consistent through 3 thick walls. Speedflex on android shows 550 up 550 down to AP. Iperf reflects speedtest.net results. Cable shouldn't be the problem as I have plugged my laptop on it and gotten the gigabit fiber speeds I should be getting. I have factory reset it countless times set everything to auto and tried manually setting the bands and channel width, am I missing something? Any help would be appreciated.

[michael_brado]

Rich, a senior TSE will be reaching out to you shortly.  I hope you will give us another shot at troubleshooting please.

[richard_martin_]

Looking forward to it. Thank you Michael.

[richard_martin_]

Michael,

I spoke with Mr. Vargas (TSE) and Mr. Sharma (Lead Engineer?).  There were some audio difficulties, but the takeaway from the conversation was that they are still convinced the 200.7-8 speed issues were indication only (an issue with Speedflex).  I am the farthest thing from a network specialist, so I can't argue.  It just "seems" that the network performance matches the indications.  Overall, 200.6 performs better than 200.8.  In the simplest example, 4k media buffers on >200.7, but doesn't on 200.6 (both on Gigabit).  

Additionally, they were unable to address my signal strength issues.  Since it has to do with the placement of the WAPs (center of each floor), it falls back on the deployment of the system (Lennar), not Ruckus.  Again, I'm not a network architect, but if my ISP provided Gateway can cover my entire two-story home, I'm not sure why 2 Enterprise-grade WAP's can't.  

DESPITE MY FRUSTRATION, I really do appreciate you taking action on this and handling my case personally.  It's not every day that a single user gets to speak with a lead engineer.  I'll continue to follow this forum to see if there's any resolution.  Unfortunately, like many of us during the past several months, I've been working from home.  And at this point I NEED to address my intermittent connectivity and will be seeking other options.  

Cheers,
Rich

[michiel_schuite]

LOL. They probably had audio difficulties because they're using Ruckus Unleashed AP's!
For them to still be convinced these slowdown issues are "indication only" is borderline insane.  I can tell you download speeds are around 50mbps which is a reality, not just an indication.  These Ruckus Unleashed AP's are NOT WORKING.  What is it about that these "engineers" don't understand?!  This is too pathetic for words.  If we never have another Ruckus AP, it'd be fine with me.

[sander_groen]

Hi, at home I use 3 R710 and I do see that upload speeds are twice as fast as download speeds but more in the range of 200 mbps download and 400 mbps upload. This is on unleashed but via a zonedirector 1200 I see the same behaviour. I have never seen it so slow as 50 mbps on unleashed. My testing is mostly done from iOS devices and windows 10 pc's. I still get quite a solid download of around 200 mbps in my garden with everything closed. (around 4 cm thick glass). Since you are selling your R710's did you ever consider bringing one home, factory reset, and do some testing? Don't get me wrong I still think there is an issue in download vs upload speeds on 200.7/8 firmware.