Sign-in to get Switch’s login dashboard

[MarkG]

My Unleashed app is not recognizing my internet.  I am following the steps to fix this.  I have verified the IP Address.  I am at the point to get the Switch’s Login Dashboard.  But, I cannot login to get the dashboard.  How do I do that?  My Ruckus signin isn’t working.  Thanks for any help.

[pinky_ruckus]

Hi @MarkG ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to login to the Unleashed App.

As you mentioned that you have verified your Access point IP address, could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the   AP IP Address OR https://unleashed.ruckuswireless.com/ ? 

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MarkG]

Okay I got logged in.  This is what I see:

Internet - connected

Wifi Network - working

clients - connected

Access Points - working 2

Switches - working 0

What should I do next?

Thanks!

[pinky_ruckus]

Hello @MarkG ,

Thank you for the response.

We are glad to know that you are logged in to the Unleashed dashboard.

For us to assist you better, could you please share the screenshot of the page where you are getting the above mentioned information?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[MarkG]

Pinky here is the screen shot you requested.   Hope you can see it.  MarkG