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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Send Human Technician

FixYourProgram
New Contributor

‎01-06-2023 09:31 AM

I need a real person to come hook everything up. We purchased a Lennar home and the previous owners could never make it work. Nothing works. I need a technician, not a support forum. 

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2 REPLIES 2

mceik
New Contributor

‎01-13-2023 04:43 PM

Good luck finding someone!  We've had the system 3 years and can NOT get the support we need.  I'm researching an entirely NEW system from a competitor because I'm fed up with the lousy support on the Ruckus.

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Jayavidhya
Valued Contributor III
In response to mceik

‎01-16-2023 12:12 PM

Hi @mceik

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model. 

I would recommend that you seek outside help or a technician.

For better understanding please give the detailed description of the issue.

Best regards,

Jayavidhya

Lennar Home Community

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