SWITCH NOT WORKING

[BrownFamily2010]

I have a Lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, it shows the switch is offline. it makes no sense. I have no idea what to do, when i log into unleashed it says ICX7150-C12 IS NOT CONNECTED AND IT SAYS (PENDING-NO-IP), and I need my internet in order to get my job done, by this been not online it is causing my WIFI not to work in the house and it is not letting my phone connect to WIFI and my cable is not working correctly. As another user said, the "instructions" provided here are way over my head, I think it's ridiculous that it's taking me this long to get the issue resolved, and I still see no end in sight. can someone please help me? I don't know if it switch to another IP address. This site said to update the firmware but how can you do that and can't connect to connect to the switch. I can't even connect though unleashed because it is asking for a password and username.   

[Imran_ruckus]

Hi @BrownFamily2010 

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Jordanniles]

Can somebody call me? 217-369-5616

[Jordanniles]

Actually call the Brown family then call me. 

[BrownFamily2010]

Good evening I have what you have said and this seem to still not work, you have to go through a lot of steps, but I did find the IP Address which is 192.168.1.66 and still not understanding what to do. Can you please help I am getting backed up with work and this is causing issues with my job.

[Imran_ruckus]

Hi @BrownFamily2010 

Greetings!!!

Thank you for the information you shared.

As you mentioned that you have the Switch IP address, you should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

To confirm the Switch IP address, try to access your switch from a web browser by pasting the below URL in HTTP or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Once you confirm the Switch IP Address, please try to access the CLI as mentioned in the other guide from the last post and help us with the command outputs. (Sharing the CLI access guide once again below)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

Please help us with the screenshots if there are any errors and let us know if you are stuck at any point in the process. And please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.