Rukus Unleashed Support for checking system and updating

[gadamsgran4]

HELP !!!!

I have a Rukus Unleashed system in my Lennar home (built 2018) in Texas.

In October-2022, a Rukus Technician updated my system and gave me the detailed steps to do the same on a quarterly basis.  Imagine my surprise and shock when I tried to log in today and found out that Lennar support is gone via phone or chat.   And to top things off, the instructions now do not work to check my system and to check for downloads. Can someone provide me with the technical step-by-step actions needed to check my system for latest upgrades and then how to install them ?   HUGE THANK YOU !

George Adams

[Jayavidhya]

Hi @gadamsgran4

Please follow the below guides for RUCKUS Unleashed setup.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Best regards,

Jayavidhya

Lennar Home Community

[gadamsgran4]

Jayavidya :

Thanks for your follow-up.

I tried to utilize the various documents, but as screenshots start opening up,

I get overwhelmed and fearful of hitting a wrong choice, and then totally screwing up my entire house systems.

Is there any way to get “phone support” from Rukus (or some other Rukus expert), even if there is a charge for it ?

Thank you very much ------ George

[Jayavidhya]

Hi @gadamsgran4 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 
We will be exclusively supporting customers via this community forum support model.

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; 

Please follow the below guides for RUCKUS Unleashed setup and let us know if you face any difficulties.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Best regards,

Jayavidhya

Lennar Home Community

[gadamsgran4]

Jayavidhya :  thank you again for your note, but after watching the video's and reading the notes, I am still so confused on what to do.  All I want to do is log in to my Lennar ICX-7150 (I have 2 access points & 2 Wi-Fi systems in my home) and install any system updates that are there for me to upgrade my system.  If this information was in the information you sent, I did not see it or recognize it.  Is there a very simple process to :

Log In, Identify upgrades to install, and then how to install them properly ?

Like I said before, last thing I want to do is totally screw up the system and then have no support available to bail me out and get me back up and running with the two access points & two WiFi systems.   

Thank you again --so sorry for bothering .....

George