Ruckus wifi not working

[vijaya173]

Hi,

I flipped all the switches on my electricity breakers box to fix some other issue, but my wi-fi stopped working since then. No lights are blinking on the WAP box. Please help.

Thanks,

Viji

[vijaya173]

Hi,

I followed the steps. Nothing is shown in putty. It just opened a black screen with a small green rectangle. Please see the following screen shots.

Please advice.

Thanks!

[Sgatjens]

Hi @vijaya173 

To access by console you must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.
 

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
 

Please install the drivers, and then attempt to access again.

Feel free to contact me if you have questions.

Kind regards,

Sofia Gätjens

[vijaya173]

Hi,

I already extracted and installed these drivers as shown in the link. When I connect the cable I see the port in Device Manager and I also see the device icon "Silicon Labs CP210x USB to UART Bridge (COM3)"  under devices and printers. Please see both the screen shots I attached above. Nothing is shown in putty. It just opened a black screen with a small green rectangle. Please advice.

Thanks!

[Sgatjens]

Hi @vijaya173 

If after attempting this, you still cannot access the ICX and nothing is displayed in PuTTY, please try using another cable. The cable should be Type-C to Type A (standard USB).

Please provide a picture of the ICX connected to the PC with the USB cable, showing the system lights on the switch.

Kind regards,

Sofia Gätjens

[vijaya173]

Hi,

I tried with a different cable, which is also Type-C to Type A. I also tried with different computer. I tried with both Putty and MobaXterm on both the computers with different cables of Type-C to Type A. I already extracted and installed these drivers as shown in the link. When I connect the cable I see the port in Device Manager and I also see the device icon "Silicon Labs CP210x USB to UART Bridge (COM5)"  under devices and printers. Please see the screen shots I attached here. Nothing is shown in putty. It just opened a black screen with a small green rectangle. MobaXterm is showing "Error 5: Access denied" with one cable and showing a blank screen with different cable of the same type. Please advice.

Putty serialPutty blank screenMobaxterm serialMobaxterm errorMobaxterm blank screenTelephone ports1Telephone ports2SwitchComputer with cable