Ruckus update

[Jgabriel10251]

I am struggling to log into the Ruckus app. I have used it previously and have never had issues logging in, but now when I try to log in it states I am not connected to a Ruckus network even though I am. Is it not compatible with the new IOS update? I was hoping to update the software since my WiFi speed has drastically decreased. Very upsetting that talking to someone via email or phone is no longer an option.

[Imran_ruckus]

Hi @Jgabriel10251 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application on your Smartphone.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/  to upgrade the RUCKUS Unleashed Access Points.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Jgabriel10251 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Jgabriel10251 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Jgabriel10251 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community