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AT&T Fiber Gig internet with 2 r510 APs......

New Contributor

I have a two story home with APs on both floors hardwired through a Lennar home.  When speed testing to gateway I am getting 993 Mbps.  When testing from AP to device I am getting around the neighborhood of 32.33Mbps to 218Mbps.   AP to AP is testing at 195.31 Mbps.  What is a realistic expectation of what I should be pulling from AP to device?  I see there is a newer firmware version, but I am running 12.145.2 and these numbers were from when the firmware was current.  



Hi @WKyPT ,


Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing slow speed issues.

Could you please let me know if there was any power outage before you started facing this issue?

Also, please refer to the below picture and share a picture of the same, showing the FULL Switch panel cable connections to the Switch ports.



Before uploading the photos please log in to the RUCKUS account and you can upload the image.





Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.


Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Thank you @pinky_ruckus

I have not noticed any recent power outages leading up to the noticed slowed speeds. 


Hi @WKyPT,


Thank you for sharing the information and the picture.

As I see from the picture you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.


Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

I moved the Ethernet cable and unplugged the switch panel to reset. I can’t run a speed test now through the Unplugged App from AP to device. It gives an error of “unable to fetch device ip”. When I run a speed test through my AT&T smart home manager it is pulling 448 Mbps to device. My Xbox is pulling 32 Mbps download speed.