Ruckus unleashed connectivity issues

[Avila-Unleashed]

Ruckus Unleashed is no longer connecting at home.

[pinky_ruckus]

Hello @Avila-Unleashed ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and your Unleashed network as well.

Could you please confirm if there are any lights on the AP?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please share the light status of your Access points as well as mentioned in the below picture:

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Avila-Unleashed · Accepted solution]

Hi — could you please cancel my request? I accidentally pressed the status button while dusting the unit to keep it dust‑free. That was my mistake. Thank you for reaching out.

[pinky_ruckus]

Hello @Avila-Unleashed ,

Greetings!

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.