Limited downstream AGAIN!!!!

[dtsteinb]

I do NOT understand what the issue is with this swtich.  I already had it replaced and it was working for a bit.  Now, AGAIN the download speed will NOT break 90mb/s.  When I switch to my Xfinity router wifi i get 200+mb/s.  THIS IS GETTING RIDUCULOUS!

[Imran_ruckus]

Hi @dtsteinb 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet speed issue. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

However, please note that the speed may not match your ISP’s advertised rate, as wireless connectivity can vary due to several environmental and network factors.

To clarify, a 2.4 GHz connection generally provides longer range but at lower speeds, whereas 5 GHz frequencies offer faster speeds but cover shorter distances. The choice between 2.4 GHz and 5 GHz is often determined automatically by the end device (such as phones, PCs, Ring doorbells, Mac devices, iPhones). Additionally, network configuration (Wi-Fi/SSID/WLAN) may specify whether the network supports only 2.4 GHz, only 5 GHz, or both.

It's also worth noting that many electronic devices and appliances, such as microwaves, baby monitors, security cameras, garage door openers, and phones, operate on the 2.4 GHz frequency, which can contribute to interference. Screenshot below for the reference.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[dtsteinb]

This is the SAME excuse as before.  As I stated when I switch my laptop from your Ruckus to Xfiniity router I get the correct speed  There is something wrong with your equipment.

[Imran_ruckus]

Hi @dtsteinb 

Thank you for the response.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @dtsteinb 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support