CommScope RUCKUS Community Forums

Btissam · ‎09-12-2023

Hi, I bought my house from lennar with the ruckus system installed. But I changed my internet company recently to T-Mobile, and since then, my internet is working only where the T-Mobile tower is located. It’s Urgent please, because my tv, my Alexa, and everything else is not connected to the internet. Need URGENT SUPPORT. Thank 🙏🏻

Btissam · ‎09-14-2023

Btissam · ‎09-15-2023

Thank you, I did the reset, and the light in the switch look all green ( picture attached). What should I do next please? Should I connect the T-Mobile gateway to the switch? I believe I need to reset the 2 access points as well , and reconfigure everything, but I don’t know how!

Jayavidhya · ‎09-15-2023

Hi @Btissam

Please try to factory reset the AP with the Red light as described below:

IMPORTANT NOTE: As you have two Access Points (APs) in your house, please make sure you only keep the affected AP ON and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working).

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Once you are done with the step please let us know the LED status of the access points.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Btissam · ‎09-15-2023

Thank you, but can you PLEASE tell me if I should first connect the switch to My T-Mobile gateway tower with an internet cable???? Otherwise where is the switch going to get internet?
also is there a LINK where I can check the switch status and what is is connected to ?
PLEASE reply to all my questions in one message, I’ve been texting back and forth for the past 3 days, and I’m still with NO internet. I WISH I can speak to someone on the phone, we could have resolved this in 10min, now it will take 10 days 😖

Jayavidhya · ‎09-15-2023

Hi @Btissam

Sorry for the inconvenience.

To connect to internet the modem and a router must be connected to one of the 12 ports of the ICX 7150-C12p switch.

Note: It can be a 'modem' and 'router' or 'Modem router combo', it does not necessarily have to be 2 separate devices, you can ask to your ISP which devices they installed at your home to be sure.

Please follow the below guide for the basic setup for Lennar home users.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Once you are confirmed with the connection please do factory reset the AP with the Red light as described below: