Ruckus system is working

[Chayes13]

Hello,

My Lennar home system is working at all. Not is connected or lit up, and my WiFi access point isn’t coming up. I don’t have unleashed log in details either. I need this sorted asap. 

[Jayavidhya]

Hi @Chayes13 

Thanks for the details provided.

Based on the images you have shared your switch has green and amber light and also your access points are not powering on which means that your switch is stuck in boot mode.

Please follow the below steps to solve the issue.

1- Try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

[Chayes13]

i completed the base steps to try and reset the system, but thats not working. The advance steps with connecting the laptop to the box and using the computer to hard reset, and complete the updates I'm not able to complete. Could I please have expert assistance? 

[Jayavidhya]

Hi @Chayes13 

Sorry for the inconvenience.

We will be exclusively supporting customers via this community forum support model. Also we have tried to create the guides as non-technical as possible, so that they are not difficult to follow.

To solve this issue we need to perform a software recovery.

Please follow the below link to perform software recovery process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.
 

Best regards,

Jayavidhya

Lennar Home Community
 

[Chayes13]

Hello,

I am 58 years old, and I am not able, nor do I understand how to follow these instructions to complete of these steps.