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Access points not broadcasting wifi after storm

Marty-Love7
New Contributor

My access points and control panel are all working - but will not distribute a wifi signal.  I have restarted/rebooted it multiple times, and even did a factory reset to try to reconfigure.  It shows a strong signal and all access points being online - but in the Ruckus Unleashed App it says "no internet connection".  How can I get this fixed?

1 REPLY 1

Jayavidhya
Moderator
Moderator

Hi @Marty-Love7 

 

Greetings of the day,

 

Thanks for the information provided.

 

For detailed understanding of the issue please share the below details.

 

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

 

 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

- Please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

 

Best regards,

Jayavidhya

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